It has been a few months now that foodies and/or food bloggers who enjoy being the first to try a new eaterie have emerged. Maybe a new type of food-hipsters believing that they have a certain privilege to access venues before the general public/official opening.

It is a kind of a deal between the business and the so-called writer/photographer/food lover. Reviewing a business, the ambiance – décor – layout and coolness of the staff. But what about the actual service and professionalism?

Are new restaurants becoming too flashy: “style over substance” as some like to say?

The image/aspect of a restaurant is important – without a doubt – but, surely the food quality and the service are what makes the business successful. In other words, no one would be interested in purchasing a great looking car if the engine doesn’t run smoothly. Same rule applies for food places!

Unfortunately and too often, a couple/bunch of friends/family will go out for breakfast/brunch/lunch/dinner to a specific establishment, because there is something visually attractive, putting the actual food quality second. People are ready to eat out and pay for the look of the place first, even if the dishes and table service are average.

Coming back to the “foodie” trend. Are we not all a foodie – whatever the level – because eating is after all a natural matter.

So, is it someone who likes to stuff himself/herself with anything which can be eaten forgetting the flavours and tastes (a gourmand) or a person who loves fine and delicate ingredients (a gourmet).

When a foodie goes to a café counter asking to write a review but expects not to pay for food/drink, is this not a kind of way to get free scoff? Not saying that writing a review is easy…etc – but there is always (yes, always) this kind of tone in their voice making the owner/manager/staff feel that they are actually doing the shop a favour.

Everyone, nowadays is a photographer (just look at Instagram and/or Pinterest). The net is saturated with images and the timeline goes faster and faster. Getting an online platform up and running is (almost) free – a few Pounds to get a domain name – and you are ready to go.

In parallel, we have social media outlets which are as important as your house keys. Without them people are totally lost! A 21st century thing!

So, is the foodie trend a kind of little gang of wannabe journalists who take revenge by self-publishing their thoughts and attending all types of dinner-party involving an “award winning” ceremony?

Bloggers are blossoming like never before. Visiting hotels, restaurants, coffee shops to tell people how it is, can be a good idea, of course. Meanwhile… being a reviewer is like everything when it comes to convey a message. It would be great if those reviews could emphasis on the actual products. Whether the client/guest is Mr Smith or Lord Mountbatten, the service will/should always remain the same. So, the foodie community should keep calm and not assume they will get an über treatment just because a few words will appear on the world wide web.

This means that if a food and beverage place knows its job, it doesn’t matter who is eating/drinking. The standard should always be the same…as everyone is a paying customer!

Staff tips for good customer service

Staff tips for good customer service